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Elements and Performance Criteria

1. Establish system to review business performance
   • Determine service parameters and performance targets in consultation with required stakeholders and according to organisational procedures
   • Establish business performance measures that provide accurate and accessible information on business provision
   • Establish accurate, secure and reliable data-recording facilities according to organisational procedures
2. Analyse business performance data
   • Obtain and record business performance data at regular intervals according to organisational procedures
   • Collate data against determined business performance targets
   • Analyse data and establish whether business performance targets have been achieved
   • Document variations in business performance against performance targets according to organisational procedures
3. Determine action required
   • Assess variations in performance and determine degree of change required to improve business performance
   • Implement procedures to address required changes
   • Determine effectiveness of changes

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

review the performance of a business or business unit against at least three different business performance targets, at least one of which must be efficiency related and at least one quality related.

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Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key features of organisational policies and procedures and industry compliance requirements relating to collecting and analysing data and conducting a business performance review

role of performance measures, targets and budgets in analysing business performance

common business performance targets or key performance indicators (KPIs), and their impact on business performance

managerial techniques to review and analyse their own work and the work of others to determine required actions.

market position of the business or business unit described in the performance evidence relative to its competitors.

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